Shipping Policy

At MiaNova LLC, we are committed to delivering your rice cookers, mugs, bottles, water boilers, warmers, and electric products promptly and reliably, whether you’re located in the United States or anywhere else in the world. Our Shipping Policy outlines the details of our shipping process, including costs, delivery times, and tracking information, to ensure a smooth and transparent experience. We aim to get your order to you as quickly as possible while maintaining the highest standards of care and efficiency.

Shipping Destinations

MiaNova LLC proudly ships to customers across the United States and internationally. Our headquarters is located at 30 N Gould St Ste R, Sheridan, WY 82801, USA, and we partner with trusted carriers to deliver our products worldwide. Whether you’re in a major city or a remote location, we strive to make our high-quality products accessible to you.

Shipping Methods and Costs

We offer a variety of shipping options to suit your needs, with costs calculated based on your location, order weight, and selected shipping method. During checkout on mianova.site, you’ll see the available shipping options and their associated costs. Below are the general shipping methods we offer:

  • Standard Shipping: An affordable option for domestic and international orders, with delivery times varying by destination.

  • Expedited Shipping: A faster option for customers who need their orders sooner. Available in select regions.

  • International Shipping: Available for customers outside the United States, with delivery times and costs dependent on the destination country and customs processes.

Shipping costs are calculated at checkout and do not include any applicable taxes, customs duties, or import fees, which are the responsibility of the customer.

Delivery Times

Delivery times vary based on your location and the shipping method selected. Below are estimated delivery times:

  • United States:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 1-3 business days

  • International:

    • Standard Shipping: 7-21 business days, depending on the destination and customs processing

    • Expedited Shipping: 3-10 business days, where available

Please note that these are estimates and actual delivery times may vary due to factors such as carrier delays, customs procedures, or unforeseen circumstances (e.g., weather, holidays). We will provide tracking information once your order ships to help you monitor its progress.

Order Processing

Orders are typically processed within 1-2 business days of placement, excluding weekends and holidays. Once your order is processed, you’ll receive a confirmation email with tracking details (if available). If there are any delays due to product availability or other issues, we’ll notify you promptly.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website or by logging into your account on mianova.site. If you don’t receive a tracking number or have trouble tracking your order, contact us at Minhanhtran1629@gmail.com or +84917368498.

International Shipping

For international orders, please be aware of the following:

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in the shipping cost and are determined by your local customs authority.

  • Delivery Times: International delivery times vary widely depending on the destination and customs processing. We recommend checking with your local customs office for estimated clearance times.

  • Restricted Items: Some countries have restrictions on certain products, such as electrical appliances. We will do our best to inform you if your order is affected, but it’s your responsibility to ensure compliance with local regulations.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. For damaged items, please provide photos of the damage and packaging. We’ll work with you to arrange a replacement or refund, as outlined in our Refund and Return Policy.

Shipping Restrictions

Due to carrier limitations or international regulations, we may be unable to ship certain products to specific countries. If this applies to your order, we’ll notify you and offer alternative solutions or a refund.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us at:

  • Email: Minhanhtran1629@gmail.com

  • Phone: +84917368498

  • Address: MiaNova LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

Our team is here to ensure your order arrives safely and on time. Thank you for choosing MiaNova LLC!