Refund and Return Policy

At MiaNova LLC, we are dedicated to ensuring your complete satisfaction with every purchase. Our goal is to provide high-quality rice cookers, mugs, bottles, water boilers, warmers, and electric products that meet your expectations. However, we understand that there may be instances where you need to return a product or request a refund. Our Refund and Return Policy is designed to be transparent, fair, and customer-focused, making the process as straightforward as possible. Below, you’ll find detailed information about our policies, eligibility criteria, and how to initiate a return or refund.

Our Commitment to You

We stand behind the quality of our products and strive to make your shopping experience with MiaNova LLC seamless and enjoyable. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund process to ensure your peace of mind. Our policies are crafted to comply with consumer protection laws and industry standards, and we aim to process all requests promptly and efficiently.

Eligibility for Returns

To be eligible for a return, your purchase must meet the following criteria:

  • Timeframe: The product must be returned within 30 days of the delivery date. This gives you ample time to evaluate your purchase and ensure it meets your needs.

  • Condition: The item must be unused, in its original condition, and in its original packaging, including all accessories, manuals, and tags. Products that show signs of use, damage, or missing components may not qualify for a full refund.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt, to initiate a return.

  • Eligible Products: Most products purchased from mianova.site, including rice cookers, mugs, bottles, water boilers, and electric products, are eligible for return. However, certain items, such as personalized or custom-made products, may be non-returnable unless defective.

If you’re unsure whether your item qualifies for a return, please contact our customer service team at Minhanhtran1629@gmail.com or +84917368498 for clarification.

Return Process

Returning a product to MiaNova LLC is simple and straightforward. Follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer service team via email (Minhanhtran1629@gmail.com) or phone (+84917368498) to request a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved. This number must be included with your return shipment.

  3. Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.

  4. Ship the Item: Send the package to our return address: MiaNova LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

  5. Confirmation of Receipt: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

Refund Policy

If your return is approved, MiaNova LLC offers the following refund options:

  • Full Refund: A full refund will be issued for the purchase price of the item, excluding shipping costs, if the product is returned in its original condition within 30 days of delivery.

  • Partial Refund: If the item is returned in used condition or with missing components, we may issue a partial refund based on the item’s condition, at our discretion.

  • Defective or Damaged Products: If you receive a defective, damaged, or incorrect item, we will cover the cost of return shipping and issue a full refund or replacement, depending on your preference and product availability.

Refunds are processed through our secure payment processor, Stripe, which supports fast and reliable transactions. Depending on your payment method, refunds may take 5-10 business days to appear in your account, depending on your bank or card issuer’s processing times.

Non-Returnable Items

Certain items are not eligible for return or refund, except in cases of defects or errors on our part. These include:

  • Products that have been used, damaged, or altered.

  • Personalized or custom-made items.

  • Gift cards or promotional vouchers.

  • Items marked as “final sale” at the time of purchase.

If you have questions about whether an item is eligible for return, please contact us for clarification.

Shipping Costs for Returns

  • Customer-Initiated Returns: For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

  • Defective or Incorrect Items: If the return is due to a defect, damage, or an error on our part (e.g., receiving the wrong item), MiaNova LLC will cover the cost of return shipping. Please contact us to arrange a prepaid shipping label.

International Returns

For international customers, the return process follows the same steps as outlined above. However, please note the following:

  • Shipping Costs: International customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  • Customs and Duties: Any customs fees, import duties, or taxes incurred during the return process are the responsibility of the customer. We recommend checking with your local customs office for details.

  • Processing Time: International returns may take longer to process due to shipping and customs procedures. We appreciate your patience and will keep you updated throughout the process.

Exchanges

At this time, MiaNova LLC does not offer direct exchanges. If you wish to exchange an item, please return the original product following the steps above and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible.

How to Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, our customer service team is here to help. You can reach us at:

  • Email: Minhanhtran1629@gmail.com

  • Phone: +84917368498 (Monday through Friday, 9:00 AM to 5:00 PM MST)

  • Address: MiaNova LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

Please include your order number and a brief description of your request to help us process your inquiry quickly.

Our Commitment to Fairness

At MiaNova LLC, we believe in treating our customers with respect and transparency. Our Refund and Return Policy is designed to be fair and customer-friendly, ensuring that you can shop with confidence. We are committed to resolving any issues promptly and to your satisfaction, whether you’re purchasing a rice cooker, a vacuum-insulated bottle, or any of our other high-quality products.

Thank you for choosing MiaNova LLC. We value your trust and are here to support you every step of the way.