Privacy Policy

At MiaNova LLC, we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website (mianova.site), make a purchase, or interact with our services. By using our website or purchasing our products, including rice cookers, mugs, bottles, water boilers, and electric products, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and shipping/billing address provided when you place an order or contact us.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information, processed securely through Stripe. We do not store payment details on our servers.

  • Account Information: If you create an account, we collect your username, password, and order history.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device information, and pages visited on our website, collected through cookies and similar technologies.

  • Analytics Data: Information about how you interact with our website, such as click patterns and time spent on pages, collected to improve user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer service.

  • Communicate with you about your orders, promotions, or inquiries.

  • Improve our website, products, and services based on user feedback and analytics.

  • Prevent fraud and ensure the security of our website and transactions.

  • Comply with legal obligations, such as tax reporting or consumer protection laws.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Service Providers: Trusted partners, such as Stripe (for payment processing) and shipping carriers, to fulfill orders and provide services.

  • Legal Authorities: If required by law or to protect our rights, we may share information with government agencies or legal entities.

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. Security Measures

We use industry-standard security measures to protect your data, including:

  • SSL Encryption: All data transmitted through our website is encrypted.

  • Secure Payment Processing: Stripe handles all payment transactions, adhering to PCI-DSS standards.

  • Access Controls: Only authorized personnel have access to your personal information.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

6. Your Rights

Depending on your location, you may have rights under privacy laws, such as:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal information, subject to legal obligations.

  • Opt-Out: Opt out of marketing communications by unsubscribing from our emails.

To exercise these rights, contact us at Minhanhtran1629@gmail.com.

7. International Data Transfers

As we serve customers worldwide, your data may be transferred to countries outside your region, including the United States. We ensure that such transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or website notifications.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: Minhanhtran1629@gmail.com

  • Phone: +84917368498

  • Address: MiaNova LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

Thank you for trusting MiaNova LLC with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.