Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ) page for MiaNova LLC. Here, we’ve compiled answers to the most common questions about our products, services, and policies to help you shop with confidence. Whether you’re curious about our rice cookers, mugs, bottles, water boilers, or electric products, or need clarification on shipping, payments, or returns, we’re here to provide clear and concise information. If you don’t find the answer you’re looking for, please contact us at Minhanhtran1629@gmail.com or +84917368498.

General Questions

What is MiaNova LLC?

MiaNova LLC is a Sheridan, Wyoming-based company specializing in high-quality kitchen and lifestyle products, including rice cookers, vacuum-insulated mugs and bottles, water boilers, warmers, and electric appliances. We distribute our products across the United States and internationally through our website, mianova.site.

What types of products do you offer?

We offer a curated selection of products designed to enhance your daily life, including:

  • Rice Cookers: Advanced appliances for perfectly cooked rice every time.

  • Mugs & Bottles: Vacuum-insulated products to keep your beverages hot or cold for hours.

  • Water Boilers & Warmers: Convenient solutions for instant hot water.

  • Electric Products: Innovative kitchen appliances for modern lifestyles.

Where are you located?

Our headquarters is located at 30 N Gould St Ste R, Sheridan, WY 82801, USA. We operate primarily as an e-commerce business, serving customers worldwide.

How can I contact you?

You can reach us via:

  • Email: Minhanhtran1629@gmail.com

  • Phone: +84917368498 (Monday through Friday, 9:00 AM to 5:00 PM MST)

  • Website: mianova.site (use our contact form for inquiries)

Product Questions

Are your products safe to use?

Yes, all MiaNova LLC products are designed with safety in mind and comply with relevant safety standards. Our rice cookers and water boilers feature auto shut-off and other safety mechanisms, and our mugs and bottles are made with food-grade materials.

Do your products come with a warranty?

Yes, our products come with a limited warranty covering defects in materials and workmanship. Warranty details are provided with each product. Contact us to initiate a warranty claim if needed.

How do I choose the right rice cooker?

Our rice cookers come in various capacities and feature sets. Consider the size of your household, the types of rice you cook, and whether you need advanced features like induction heating or multiple cooking modes. Contact our team for personalized recommendations.

Are your mugs and bottles dishwasher-safe?

Most of our vacuum-insulated mugs and bottles are hand-wash only to preserve their insulation properties and finishes. Check the product manual for specific care instructions.

Ordering and Payment

What payment methods do you accept?

We accept:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Apple Pay

  • Google Pay All payments are processed securely through Stripe. For more details, see our Payment Methods page.

Is it safe to shop on your website?

Yes, our website uses SSL encryption, and our payment processing is handled by Stripe, which adheres to PCI-DSS standards. Your personal and payment information is secure.

Can I change or cancel my order?

You may request changes or cancellations before your order is shipped. Contact us immediately with your order number, and we’ll do our best to accommodate your request.

Shipping and Delivery

Do you ship internationally?

Yes, we ship to customers across the United States and worldwide. Shipping costs and delivery times vary by location. See our Shipping Policy for details.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can also check your order status on our website by logging into your account.

What if my order arrives damaged?

If you receive a damaged or defective item, contact us within 7 days of delivery to initiate a return or replacement. We’ll cover return shipping costs for damaged items.

Returns and Refunds

What is your return policy?

You can return most products within 30 days of delivery if they are unused and in their original condition. Review our Refund and Return Policy for full details.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive and inspect your return. Funds may take an additional 5-10 business days to appear in your account, depending on your payment provider.

Can I return an international order?

Yes, international customers can return eligible products within 30 days. You are responsible for return shipping costs unless the item is defective or incorrect.

Technical Support

How do I clean my rice cooker or water boiler?

Follow the care instructions provided with your product. For water boilers, we recommend periodic descaling using a citric acid cleaner to remove mineral buildup. Contact us for specific guidance.

What should I do if my product isn’t working?

If your product is malfunctioning, check the user manual for troubleshooting tips. If the issue persists, contact our customer service team to discuss warranty options or repairs.

Additional Information

How do I stay updated on new products and promotions?

Subscribe to our newsletter via mianova.site or follow us on social media for updates on new products, exclusive offers, and helpful tips.

Do you offer discounts for bulk purchases?

We may offer discounts for bulk or wholesale orders. Contact our team for details and to discuss your needs.

How do I provide feedback?

We welcome your feedback! Email us at Minhanhtran1629@gmail.com or use the contact form on our website to share your thoughts or suggestions.

If you have additional questions, our customer service team is ready to assist. Thank you for choosing MiaNova LLC!