Contact us

At MiaNova LLC, we believe that exceptional customer service is the cornerstone of a great shopping experience. Whether you have questions about our products, need assistance with an order, or want to share feedback, our dedicated team is here to help. Based in Sheridan, Wyoming, with a global presence, we are committed to providing prompt, professional, and personalized support to customers across the United States and worldwide. Below, you’ll find all the ways to get in touch with us, along with information about our company and how we can assist you.

Get in Touch

We value your time and strive to make connecting with us as easy as possible. Here are the primary ways to reach out:

  • Address: MiaNova LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

  • Phone: +84917368498 (Available Monday through Friday, 9:00 AM to 5:00 PM MST)

  • Email: Minhanhtran1629@gmail.com (Expect a response within 24-48 hours)

  • Website: mianova.site (Visit our website to browse products, check order status, or submit inquiries via our online contact form)

Our team is ready to assist with inquiries about product specifications, order tracking, returns, refunds, or anything else you need help with. We pride ourselves on being approachable, responsive, and committed to your satisfaction.

Why Contact Us?

At MiaNova LLC, we understand that every customer interaction is an opportunity to build trust and enhance your experience. Here are some common reasons to reach out to us:

  • Product Inquiries: Curious about which rice cooker is best for your family? Need help choosing between our vacuum-insulated mugs or bottles? Our team can provide detailed information to help you make an informed decision.

  • Order Assistance: Whether you need to track your order, update your shipping address, or resolve an issue, we’re here to ensure a smooth process.

  • Returns and Refunds: Our hassle-free return and refund policies are designed to make things easy. Contact us for guidance on returning a product or processing a refund.

  • Feedback and Suggestions: We love hearing from our customers! Share your thoughts on our products or let us know how we can improve.

  • Technical Support: Need help troubleshooting your water boiler or understanding the features of your electric product? Our experts are here to guide you.

Our Commitment to You

At MiaNova LLC, we’re more than just a retailer—we’re your partner in creating a better, more convenient lifestyle. Our customer service team is trained to provide accurate, friendly, and efficient support, ensuring that every interaction leaves you feeling valued and heard. We operate with transparency and integrity, and our goal is to resolve your inquiries quickly while maintaining the highest standards of professionalism.

How We Support You

  • Prompt Responses: We aim to respond to all emails within 24-48 hours and phone inquiries during business hours. If you reach out after hours, we’ll get back to you as soon as possible.

  • Knowledgeable Team: Our staff is well-versed in our product lines, from rice cookers to mugs and electric appliances, and can provide detailed guidance tailored to your needs.

  • Global Reach: Whether you’re in the United States or abroad, we’re equipped to assist you with international shipping inquiries, customs information, or product availability.

  • Secure Communication: Your privacy is our priority. All communications, whether via email, phone, or our website, are handled with the utmost care and security.

Visit Our Website

Our website, mianova.site, is your one-stop destination for exploring our full range of products, from innovative rice cookers to stylish mugs and bottles. You can:

  • Browse detailed product descriptions and specifications.

  • Check real-time order status and tracking information.

  • Submit inquiries through our secure online contact form.

  • Learn more about our policies, including shipping, returns, and privacy.

  • Stay updated on new product launches and exclusive promotions.

We’ve designed our website to be user-friendly and informative, ensuring that you have all the information you need at your fingertips. If you can’t find what you’re looking for, don’t hesitate to contact us directly.

Our Office

Located in the heart of Sheridan, Wyoming, our headquarters at 30 N Gould St Ste R serves as the hub of our operations. While we primarily operate as an e-commerce business, our physical address reflects our commitment to being a trusted, accessible company. Please note that our office is not a retail storefront, but we welcome inquiries about scheduling appointments for specific business needs.

Connect With Us Online

Stay connected with MiaNova LLC through our website and social media channels. Follow us for the latest product updates, recipe ideas, and tips for getting the most out of your rice cookers, mugs, bottles, and electric products. Subscribe to our newsletter for exclusive offers, product launches, and helpful content delivered straight to your inbox.

How to Reach Us for Specific Needs

For General Inquiries

If you have questions about our products, company, or services, email us at Minhanhtran1629@gmail.com or use the contact form on our website. Our team will provide detailed answers to help you make the best choices.

For Order Support

If you need assistance with an existing order, please include your order number in your email or have it ready when calling. This helps us process your request quickly and efficiently.

For Returns and Refunds

If you’re considering a return or need a refund, contact us to initiate the process. Our team will guide you through our straightforward policies to ensure a hassle-free experience.

For International Customers

We proudly ship to customers worldwide. If you have questions about international shipping rates, customs, or delivery times, reach out to us, and we’ll provide all the details you need.

Our Promise

At MiaNova LLC, we’re committed to making your experience with us exceptional. From the moment you visit our website to the day your product arrives at your door, we strive to exceed your expectations. Our team is here to answer your questions, resolve any issues, and ensure that you’re delighted with your purchase. Thank you for choosing MiaNova LLC—we look forward to serving you.